These terms are the agreement between you and MedDomain when you use our MMI practice service. Section 6 is the one most people are looking for: access is a digital product and is non-refundable, subject to your rights under New Zealand consumer law. Please read that section before you pay.
"MedDomain", "we", "us" and "our" mean MedDomain MMI Practice, a business operated from New Zealand. You can reach us at any time at support@meddomain.org — it's a real inbox read by a real person.
"The service" means our website at meddomain.org, the practice app at meddomain.streamlit.app, and everything in them: the question bank, the recorder, the AI-generated feedback, the guides and your practice history. "You" means the person using it.
By buying access, creating an account, or using the service, you agree to these terms and to our Privacy Policy. If you don't agree to them, please don't use the service.
You must be at least 16 years old to use the service. If you are under 18, or otherwise can't enter into a binding contract on your own, a parent or guardian must agree to these terms and make the purchase for you. By buying access, you confirm you meet this requirement.
We offer a weekly plan and a one-off bundle. What each one costs, and how long the bundle's access runs for, is shown on the pricing section at the time you buy — that's the price and period you're agreeing to. All prices are in New Zealand dollars and include GST where GST applies.
Access to MedDomain MMI Practice is a digital product that is delivered to you immediately on purchase. All sales are final and payments are non-refundable. We do not offer change-of-mind refunds, and we do not refund unused time — including if you cancel part-way through a billing week, if your interview is cancelled or rescheduled, if you decide not to apply, or if you simply don't use the access you bought.
You are buying access to practise for a period of time, not a set number of sessions or a particular outcome, and that access is available to you from the moment you pay.
Nothing above limits or excludes any rights you have under the New Zealand Consumer Guarantees Act 1993 or the Fair Trading Act 1986, or any other rights you have that can't legally be excluded. If the service isn't provided with reasonable care and skill, isn't fit for its purpose, or doesn't match how we've described it, you're entitled to a remedy under that law and the paragraph above doesn't change that. Where you acquire access for business purposes, the Consumer Guarantees Act does not apply.
Separately from anything the law requires, tell us and we'll fix it if:
Email support@meddomain.org from the address on your account and ask us to cancel. We'll cancel the subscription so it doesn't bill again. Please send it at least 24 hours before your next renewal date so we have time to action it — a renewal that has already been taken is not refunded, and you keep access for the rest of that paid week.
There's nothing to cancel on the bundle: it's a one-off payment that ends by itself on its end date.
MedDomain is independent practice software. Please be clear on the following before you buy:
Practice stations are answered out loud on camera, so the service asks your browser for access to your camera and microphone, and you consent to being recorded before a station starts. You can refuse or revoke that permission in your browser at any time — the service just won't be able to record or score an answer without it.
Only record yourself. Don't record other people, or anything you don't have the right to record. What happens to a recording afterwards, and how quickly it's deleted, is set out in our Privacy Policy.
When using the service, you agree not to:
Ours stays ours. The question bank, guides, marking criteria, software, design and branding are owned by us or used under licence. While your access is active, you get a personal, non-exclusive, non-transferable right to use them for your own interview preparation. Nothing more is granted, and everything not expressly granted is reserved.
Yours stays yours. Your recordings, your spoken answers and their transcripts remain yours. You give us permission to process them only so far as it takes to deliver the service to you — transcribing your answer, having it scored, and showing you the result. We don't claim ownership of them, we don't publish them, and we don't use them to advertise. See the Privacy Policy for the detail.
If you send us feedback or suggestions about the service, we may act on them freely and without owing you anything for them.
The service is provided on an "as is" and "as available" basis. We work to keep it running, but we don't promise it will be uninterrupted or error-free. It depends on third-party providers — hosting, authentication, payment and AI services — and an outage at any of them can take features down with it.
We may add, change or remove features, questions or content as the service develops. If we ever discontinue the service entirely while you hold paid access that hasn't run its course, we'll contact you about it.
To the extent the law allows, we are not liable for indirect or consequential loss, or for loss of opportunity, loss of a place or offer, lost data, or lost recordings. Our total liability to you for any claim relating to the service is limited to the amount you paid us in the twelve months before the claim arose.
This section does not limit liability that cannot legally be limited, including under the Consumer Guarantees Act 1993 and the Fair Trading Act 1986, and does not apply to fraud.
We may suspend or close your account if you breach these terms — particularly by sharing your account, redistributing our content, or attempting to bypass the service's limits — or if a payment is reversed or charged back. Where it's reasonable to do so, we'll contact you first. Access ended for a breach is not refunded.
You can stop using the service at any time, and ask us to delete your account by emailing support@meddomain.org.
We may update these terms from time to time. The current version is always on this page, with the effective date at the top. If a change materially affects you, we'll make reasonable efforts to tell you by email. Continuing to use the service after a change means you accept the updated terms, and what you agreed to when you bought applies to the access you already paid for.
These terms are governed by the laws of New Zealand, and the New Zealand courts have non-exclusive jurisdiction over any dispute arising from them. If you're using the service from another country, you're responsible for complying with any local laws that apply to you.
If any part of these terms turns out to be unenforceable, the rest of them still stand.
Questions about these terms, a cancellation, or a billing problem — one inbox for all of it, usually answered within one working day: